1 / Terms of delivery orders

The customer will choose the place and the date of receipt of the goods at the time of ordering. RANDALL Coffee Roasters reserves the right to use all necessary means to carry out the delivery of the products to the address indicated by the customer. Deliveries will be made only in the territory of Spain (including the Balearic and Canary Islands ) and the following European countries, Portugal, France, Belgium, UK, Ireland, Holland, Luxembourg, Germany and Italy. Shipping to the Canary Islands & Andorra: By accepting the General Conditions, the customer agrees to pay customs charges.

2 / Delivery

Deliveries will be made within a maximum of 8 days . If an item is not in stock at the time of ordering , we will know and we will confirm the date you will be available or will propose an equivalent replacement product . Delivery paid by the recipient.

3 / Delivery cost and receiving orders

Delivery costs amount to € 3.95 + VAT = 4,78 EUR ( incl. VAT) for all shipments for delivery in the Iberian Peninsula (Except Andorra). This price is a flat rate applicable to all shipments and weights. Shipments over 45 euros (VAT included) excluding transport costs have free delivery.

Delivery costs amount to € 12.95 + VAT = 15,67 EUR ( incl. VAT) for all shipments for deliveries to the EU countries we deliver to (listed on point “1”). This price is a flat rate applicable to all shipments and weights. Shipments to Spain that are over 45 euros (VAT included) excluding transport costs have free delivery. Shipments to EU that are over 125 euros (VAT included) excluding transport costs have free delivery.

When ordering , the customer agrees to sign the receipt sheet submitted by the person making the delivery , which will include all comments it deems necessary. By signing the receiving sheet , the client acknowledges receipt of the number of packages stated therein . If the client observes damaged products or missing products , we recommend not accept the shipment by the carrier and if the incidence

Every event , for example, force majeure, casualty , strike, administrative decision or transport strike to delay , prevent or make the supply is exorbitant , is , by express agreement , a clause of suspension or termination of the obligations of the RANDALL Coffee Roasters, without compensation for the benefit of the client if the event takes place over 15 days. In these circumstances , the customer will be exempt , complete and automatically , their obligations regarding your order .

RANDALL Coffee Roasters inform the customer through any suitable means and the same day that the event occurs for it to freely cancel their orders in response by mail or e -mail once notified the event.

Where delivery of the goods to the customer can not be made due to the latter , society RANDALL Coffee Roasters reserves the right to bill a preparation costs 12 euros ( VAT included).

4 / Shipping Company

Deliveries will be made by Paq72 service of Correos or any other transport agency designated by RANDALL COFFEE ROASTERS and deliveries will take place during normal business hours . Select shipping address for someone to receive the package.

5 / Warranty

The customer will benefit from the legal guarantee against hidden defects in the products sold. All our products are designed and manufactured with the utmost care . However, the warranty is void if failure or damage due to improper handling occur, lack of maintenance or care contrary to our instructions. The purchaser should refer to the appropriate instructions and recommendations found in the operating instructions provided with the product.

6 / Returns of Purchases

The customer has a period of retraction of seven days from receipt to return merchandise,  in order to get a change or a refund, the return must be consigned to the following address :

RANDALL Coffee Roasters

C / Alar del Rey, 64 4ºA 28042 Madrid

If RANDALL Coffee Roasters did not fulfill its obligation to order confirmation, the withdrawal period shall be three months , counting from the day the customer receives the goods. If provided the confirmation email during this period of three months and the consumer acknowledges receipt thereof, the period shall be seven working days from confirmation. In case of exercising the right of withdrawal , society RANDALL Coffee Roasters shall reimburse the sums paid to the customer free of charge. Repayment must be made within a maximum of 30 days.

* In its original packaging (accessories, manual, etc. . ) In good condition and accompanied by a copy of the invoice .

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